Customer Care & FAQ

Customer Care & FAQ

How can I edit my shipping address?
When will my order ship?
Can Notre combine my orders?
Does Notre have any shipping restrictions?
What shipping methods are available?
Will I be charged Duties and Taxes?
Are there any additional fees?
Can I track my order?
My tracking number says my package is being returned to Notre. What do I do?
How do I cancel my order?
Why is my order canceled?
Can I change the size, colorway and/or model of my order?
My package is lost/stolen/missing.
What do I do if I think an item that I purchased is faulty?
I am missing an item from my order, what should I do?
How long do I have to return my order?
How do I set up a return?
Does Notre pay for my return label?
Can I exchange my order instead of returning it?
I am an international customer; how do I make a return?
Can I make an exchange from outside the U.S.?
Can I exchange or return a final sale item?
My shoe box arrived damaged, can I return my order?
What makes my return eligible?
When will I receive my refund?
Does Notre offer pricing adjustments?
Does Notre have gift cards for purchase?
Does Notre have any current discounts/promotions?
How do I know if a product is available?
How do I know if I am ordering the right size?
Can I request an item/size to be in store?
Can I return a Final Sale item?

Shipping Delay Notice

Due to high order volume, fulfillment times may exceed two business days.


Store Contact

If you are looking to reach the shop directly,
please contact us via phone:

+1 (312) 600-9757

Please note that store staff will be unable to
assist with online orders.


Customer Service

If you are looking to contact customer service,
please contact us at the following email address:

support@notre-shop.com

Available Monday - Friday, 8:00AM - 4:00PM CST